Need More Info?
Check Out These FAQs

Explore our frequently asked questions to learn more about our services, how to get started, and what to expect.

General Question

New here? These questions cover everything you need to know to get started

Who can share their story on Voices?

Anyone with a story of growth, courage, or change is welcome! Whether you’ve overcome adversity, found healing, or made a difference in your community, your voice matters.

How do I share my story?

You can visit the “Share Your Voice” page and fill out the submission form. Our team will review your story and may reach out for a follow-up conversation before publishing.

Can I share my story anonymously?

Yes. You can choose to publish your story without revealing your name or identifying details. Your privacy and dignity are our top priorities.

How can organisations or partners collaborate with Voices?

We welcome partnerships that align with our mission of restoring dignity and amplifying positive change. To collaborate, reach out through our Contact Us page.

Support & Troubleshooting

Ran into a problem? Here are some common issues and solutions.

I’m having trouble submitting my story. What should I do?

If the form doesn’t load or submit properly, refresh the page and try again. If the issue persists, please email us at support@voices.pearlmediahub.co.ke with your story attached.

I didn’t receive a confirmation email after submitting my story.

Check your spam or promotions folder. If you still can’t find it, contact our support team and we’ll confirm your submission manually.

The website is not displaying properly on my device.

Try clearing your browser cache or using a different browser. If the problem continues, let us know what device and browser you’re using, and we’ll help troubleshoot.

Can I edit or withdraw my story after submission?

Yes. Simply email us with the subject line “Edit/Withdraw My Story” and include your original submission name or date.

Pricing & Billing

Have questions about costs and payments? Here’s everything you need to know about our pricing and subscription plans

What payment methods do you accept?

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Do you offer refunds?

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Can I cancel my subscription at any time?

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